In this guide we'll explain how to tell if you were mis-sold, what information you need to claim, what compensation you could receive and where to get free, no obligation advice to start your claim.
Can I claim compensation for mis-sold solar panels?
If you feel you were mis-sold solar panels for your home you could claim compensation. Back in 2019, it was reported that the Financial Ombudsman Service had around 2000 complaints from unhappy customers who felt they had been mis-sold their solar panels, with more coming in every week.
Can I file a claim for compensation for solar panels?
There are several factors that determine if you are entitled to file a claim for compensation and they are given as follows: During sales discussions, you were given incorrect information about the amount of money you could earn or save and/or the performance of the solar panels.
Can you get compensation if your solar panels are mis-selling?
If your solar panels are not reducing your electricity bills or providing you with the financial subsidies that you were originally promised by the company who sold them to you, you may be eligible for compensation. The solar panel industry is yet another of those currently embroiled in a mis-selling scandal.
Solar companies know that most people can't afford the average cost of £7,000 to £9,000 for each panel. So they have gone door-to-door offering loans to fund the projects. The most common type of panels are photovoltaic (PV) ones, which convert sunlight into electricity and should last 25 years.
The solar panels were originally sold as an investment, with customers being advised that the panels would pay for themselves because the financial benefits received from a Feed In Tariff (FIT) and energy bill reduction would cover the monthly finance repayments.
What if I only used credit to pay for solar panels?
If you only used credit to pay for the deposit payment, under the Consumer Credit Act you will still be covered for the full purchase price of the solar panels. As long as the minimum deposit paid on credit was at least £100. Mr. D received over £9,000 after being mis-sold solar panels.